Greets patients and finalizes registration for all patients entering the department, ensuring that all necessary documentation is in the medical record prior to therapy start. Communicates with other hospital departments, referring providers and their office staff as needed to facilitate efficient scheduling and timely patient care.
High School degree or equivalent.
Computer and or business courses beyond the high school level.
One to two years of clerical or technical experience in a hospital setting or related field. Experience using a computer for data entry, scheduling or equivalent work type.
Experience using scheduling software. Multiple line telephone customer support experience. Experience in front line customer support. Health care/Technician experience supporting the clinic work flow, or LNA experience.
Excellent customer service, communication, computer, and organizational skills. Knowledge of medical terminology. Ability to remain calm under pressure. Ability to work as part of a cohesive team supporting multiple professionals and other co workers while following established department procedures, hospital policies and regulatory requirements.