Under the direction of the Information Technology Director, the eclinicalWorks (eCW) Senior Application Analyst is a critical position responsible for efficient and timely hands-on support, troubleshooting, remediation and training for all eCW end users across the application. The eCW Senior Application Analyst works closely with the end-users on a daily basis to provide education, instruction and assistance troubleshooting mission-critical system features and functionality. The ability to explore various options to enhance the user's workflow and operational needs while maximizing the use of technology is a must. An outgoing personality and willingness to help others will be essential as this role involves extensive end-user interaction and training. This person will be tasked with facilitating the use and continuous improvement of the EHR software in order to maximize the effectiveness of the system, including training new and existing staff and practitioners. Additional responsibilities include application analysis, clinical system updates, and involvement in new site or software implementation projects.
B.S degree in Computer Science or related field with relevant experience preferred.
Experience in a complex health-care environment or the equivalent in experience is required.
An additional two years of demonstrated application analyst experience may be substituted for up to two years of the educational requirement.
Three-five years eCW clinical application experience in a healthcare or healthcare related environment.
Cross department project management experience.
License and Certification Desired:
eCW Train the Trainer Certification
In depth knowledge of Electronic Medical Records Systems.
Experience building forms, writing reports and training staff on the use of computer systems and EHR software applications including functionality and workflow.
Excellent customer service skills.
Ability to work independently and/or as part of a team with staff at various levels.
Excellent written and verbal communication skills.
Attention to detail.