• eCW Senior Application Analyst & Trainer

    Job Locations US-VT-Morrisville
    Posted Date 1 month ago(10/18/2019 4:10 PM)
    Job ID
    # of Openings
    Support Services
  • Overview

    Under the direction of the Information Technology Director, the eclinicalWorks (eCW) Senior Application Analyst is a critical position responsible for efficient and timely hands-on support, troubleshooting, remediation and training for all eCW end users across the application. The eCW Senior Application Analyst works closely with the end-users on a daily basis to provide education, instruction and assistance troubleshooting mission-critical system features and functionality.  The ability to explore various options to enhance the user's workflow and operational needs while maximizing the use of technology is a must.  An outgoing personality and willingness to help others will be essential as this role involves extensive end-user interaction and training. This person will be tasked with facilitating the use and continuous improvement of the EHR software in order to maximize the effectiveness of the system, including training new and existing staff and practitioners.  Additional responsibilities include application analysis, clinical system updates, and involvement in new site or software implementation projects.


    • Manages the design, preparation, and implementation of the New Hire Orientation Program for Clinic Staff.
    • Create, and maintain eCW training materials Deliver eCW  training to new employees, as well as training on new features to existing employees.
    • Design and configure eClinicalWorks templates, workflows and reports.
    • Access and troubleshoot technical issues encountered by Team Members.
    • Help enhance the eCW process at the clinics.
    • Able to provide training and know the INs and OUTs of the software.
    • Create and monitor support tickets with EHR vendor eClinicalworks and work to resolve problems quickly and accurately.
    • Provide support for eCW System hardware including configuration and troubleshooting.
    • Maintain eCW security setttings as well as other system configurations.
    • Analyze, coordinate and assist with the development, testing, maintenance and education for  system applications.
    • Communicate changes/new initiatives and key issues to end-users. 
    • Assume special projects as directed and document them appropriately.
    • Provide backup coverage for helpdesk functions
    • Provide backup for other system applications as needed.
    • Maintain good attendance, adhere to required work schedule, and be flexible to work schedule changes required to meet call/department coverage demands, as well as after hours support
    • Research technologies to improve performance and reliability of hospital wide information flow.
    • Support proprietary and industry standard interfaces between clinical equipment, servers, software and outside entities.
    • Other duties as assigned by the director.



    Education Required:

    B.S degree in Computer Science or related field with relevant experience preferred. 

    Experience in a complex health-care environment or the equivalent in experience is required.

    An additional two years of demonstrated application analyst experience may be substituted for up to two years of the educational requirement.


    Experience Required:

    Three-five years eCW clinical application experience in a healthcare or healthcare related environment.

    Cross department project management experience.


    License and Certification Desired:

    eCW Train the Trainer Certification


    Skill Required:

    In depth knowledge of Electronic Medical Records Systems.

    Experience building forms, writing reports and training staff on the use of computer systems and EHR software applications including functionality and workflow.


    Skill Desired:

    Excellent customer service skills.

    Ability to work independently and/or as part of a team with staff at various levels.

    Excellent written and verbal communication skills.

    Attention to detail.


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